Healthcare Quality Management System Part 1
Summary of the course
By the end of this course The healthcare professional will be able to
- Explain the basic healthcare quality concepts
- Collaborate with quality department
- Differentiate between the three aspects of judging quality
- Identify key dimensions of quality
Course Details
- Define the commonly used quality terminology
- Quality Pioneers
- Quality History and evolution
- The philosophy behind Total Quality Management.
- The concept of Total Quality Management in Healthcare industry
- The Importance of Total Quality Management in Healthcare industry
- Cost of Quality (COQ)
- Cost of Poor Quality.
- Relationships: Quality, Productivity, Costs, Cycle Time, And Value
- Types of wastes in work place
- Key Dimensions of healthcare Quality Performance
- Top management commitment
- Poor Quality Is Costly.
- Productive Work Is Accomplished Through Processes.
- Processes focus, The Main Source Of Quality Defects Is Problems In The Process.
- Quality control should focus on the most vital processes.
- Customer focus and Satisfaction are necessary for sound quality management
- Total employee involvement is critical, Employee Education& Training.
- Quality management has three basic activities: planning, Control & improvement.
Number of lectures : 2 Lecture
Duration of the course : 03:46:29 hour
Course content
Inquiries about the training course
Lectures of the training course
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Dr. Shereen Metwally
- Lecturer of Health Care Management at (ASU) The College of Health Solutions at Arizona State University (ASU), USA
- Lecturer of Quality management in healthcare, Executive Education - postgraduate diploma in Total quality management for healthcare reform- The American University in Cairo, School of Business (AUC)
- Lecturer of Hospital administration, Sadat Academy for Management Sciences.
- Lecturer of Hospital administration, (MQM) Master of Quality Management in Healthcare- Arab Academy for Science and Technology and Maritime Transport
- Business development Consultant at the President’s Egyptian Women's Health Initiative
- HONORARY ADVISOR IN THE HONORARY BOARD OF GLOBAL ADVISORS FOR CIAC OMMISSION
- CONSULTANT IN CENTRE FOR EURO MEDITRRANEAN COOPERATION PROJECT-ISFOL-ROMA-ITALY
PHD – CPHQ –– MBA – TQM
Professor \Consultant of Healthcare Management, Quality& Accreditation
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Lecturer
- Dr. Shereen Metwally
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Duration of the course03:46:29
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Number of lectures2 Lecture
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the languageArabic
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TestimoniesYes